FAQsContact Us

Future Clients

  1. What is a business center?+
  2. A business center (also called executive suites or serviced offices) provides office space and all the support services needed for conducting business. These include complete communications infrastructure, administrative support staff, meeting rooms, lounge areas, photocopiers, and furnishings. Options range from monthly terms for temporary and interim office space to open-ended long-term agreements. Our flexible terms make it easy for clients to move in or expand on short notice, and downsize when needed.

  3. What is a virtual office plan?+
  4. A virtual office plan provides all the support of a physical office (legal address, telephone number, mail and package handling, document printing) but without a designated physical space. For an extremely low cost, you can put one of our premier addresses on your collateral materials and use it to receive mail. In addition to a business address, you have access to our full range of amenities whenever you need them, including meeting rooms, furnished office space, and administrative support. Our virtual office plans are ideal for anyone who works from home or spends significant time in the field.

  5. What sets you apart from other executive office centers?+
  6. RGBC provides concierge-level services and amenities that emphasize flexibility and personalized support of your business model. We've located our centers in the most prestigious, convenient addresses in each market we serve. Our technology packages are continually being upgraded so that you have the most advanced business infrastructure and services available.

  7. What are the shortest and the longest agreements I can sign? +
  8. Our terms typically range from 3 to 12 months, but our General Managers have the flexibility to customize a package that meets your needs precisely. Open-ended agreements mean you don't have to sign up again at the end of each term.

  9. How quickly can I move in?+
  10. You can move in immediately. Once you sign an agreement and provide payment as outlined in your package, the space is yours to occupy. It may take 24 to 48 hours for your phones and other communications services to be fully activated.

  11. How much money is due at signing? +
  12. Our sales process provides you with a written outline of the costs associated with your move-in. Fees include the first month's fixed charges, a refundable retainer, and applicable start-up fees.

  13. Do I have to bring my own office equipment? +
  14. You must supply your own computers and monitors, but we provide telephone handsets and high-tech copiers as well as furniture. Our sister company, Rockefeller Group Technology Solutions, www.rgts.com, can advise and assist you with the purchase of equipment that fits your needs. Office supplies and mailing/shipping supplies are available on-site.

  15. Can I bring my own furniture? +
  16. Yes, you are welcome to bring in furniture. The Operations Manager will work with you on those arrangements.

  17. Can I choose my office configuration? +
  18. Yes, you can arrange the furniture in your space as you prefer.

  19. Can I bring my own copier? +
  20. Our centers are equipped with high-speed photocopiers capable of copying, scanning, and printing. Nevertheless, you are welcome to set up a personal desktop machine in your office space.

  21. Can I display my company name on or near my office door? +
  22. To downplay the appearance of a shared facility, we do not allow exterior signage on individual offices. You may display your signage inside your space, and we will arrange for your business to be listed in the building's main directory.

  23. Can I have packages delivered?+
  24. We routinely accept packages for our clients. Our staff will notify you by email or telephone when packages arrive. We will also forward packages and mail to another location upon request.

  25. How do I reserve a meeting space? +
  26. You can select and reserve a meeting space by calling the front desk staff or by using the reservation feature at our Client Care Portal.

  27. Can I hold meetings after hours? +
  28. Yes, conference rooms are available whenever you need them. These rooms are locked during off-hours, so arrange with the staff in advance to get a key to the space.

  29. Can I use conference rooms at other Rockefeller Group Business Centers locations?+
  30. Yes, you can use conference spaces, day offices, and meeting rooms at any of our centers. It's easy to select and reserve a space by calling your front desk staff or by using the reservation feature at our Client Care Portal.

  31. Besides office space, what perks do you offer clients? +
  32. As a full-service business center, we have negotiated discounted rates for office supplies, messenger services, FedEx, limo services, and catering. You can access these through our Client Care Portal, or just ask the front desk staff to assist you.

  33. What office support services do you provide? +
  34. Our experienced staff can handle all your project and business needs including document processing, shipping and mail coordination, photocopying, scanning, faxing, and concierge-level business services. Fees apply. When large projects require dedicated assistance, we will arrange for a staffing agency to work with you.

  35. Do you have a notary public on site? +
  36. Yes, a notary public is on the staff at each of our centers.

Current Clients

  1. What is the conference room cancellation policy? +
  2. We require 24-hour cancellation notice for conference room reservations; otherwise, partial fees will apply.

  3. What is the billing period/cycle? +
  4. Depending on your center, invoices are prepared on or about the 20th to 25th of the month. Monthly invoices include Rewiring/Fixed Charge for the coming month plus variable service charges for the last weeks of the previous month and the first weeks of the current month. Payment is due on the 1st of the month and considered late on the 5th of the month.

  5. How do I check my voicemail? +
  6. From an outside line, dial your phone number, and press * (star or asterisk) when you hear your greeting. Enter your password and press # (pound). From your office, press the "messages" key, enter your password, and press #. If you are using it for the first time and setting up your voicemail, the password is 01317. Follow the prompts to change your password. A convenient, efficient way to retrieve voicemails is to have them emailed to you as voice or text via a .wav file or transcription. This provides immediate notification of voicemail messages and displays the content, which can then be saved, filed, or forwarded to a colleague or other recipient.

  7. Can I get office supplies from you?+
  8. Yes, for frequently-used items like pens and paper, our staff can assist you. For more specialized purchases, you can place orders directly from our website, taking advantage of discounts we have negotiated with the suppliers.

  9. Can I pay my bill online? +
  10. Yes, our Client Care Portal allows you to pay by either credit card or eCheck/ACH/EFT. You also have the ability to set up monthly automatic payments of your invoices.

  11. Is there a notary public on-site? +
  12. Yes, a notary public is at each center. To have our staff notary join one of your meetings, please make arrangements in advance with the front desk staff.

  13. Can I use conference rooms or day offices at other Rockefeller Group Business Centers locations? +
  14. Yes, you can reserve conference rooms and day offices at our other centers. Book a room through our Client Care Portal or by calling the front desk staff.

  15. Can your staff arrange to cater breakfast or lunch for me in a conference room? +
  16. Yes, we can arrange catering for meetings in your office or in a conference room. Caterers typically require 24 hours notice; however, we will do everything possible to accommodate last-minute arrangements, as well.

  17. Can I have my mail forwarded to a different address? +
  18. Yes, you can call in to have specific mail items forwarded on an as-needed basis, or we can prepare for routine forwarding according to your instructions.

  19. Can I have my voicemails emailed to me? +
  20. Yes, we offer 3 options. The first is to receive an email notification for each voicemail; you then call in to retrieve your message. The second is to have voicemail messages emailed to you via .wav files. The third option is to receive written transcriptions of voicemails via email and .wav files. Please see your Operations Manager to set up the option you prefer.

  21. If I terminate my office agreement, can I become a Virtual Office client? +
  22. Certainly. The transition is easy to set up, and you don't have to change the address on your business cards, website, or other materials. You will continue to have access to our meeting rooms, photocopiers, and support staff.

  23. Can I continue to use your telephone service if I decide to leave the business center? +
  24. Yes, we can continue to provide you phone service in a variety of ways. We can keep your phone number active, answer it for you, and forward calls to a new number. Thanks to our VoIP technology, we can even arrange to set up one of our handsets at another location. Telephone answering services can also be continued, allowing you to make and receive calls from the number we assigned to you.

  25. Can I continue using your business support services after I leave? +
  26. Yes, you can use our business support services whenever you need them. Contact the front desk staff for more details or to make arrangements.

  27. What happens to my mail after I leave? +
  28. According to the Commercial Mail Receiving Agent rules, we are required to accept and hold your United States Postal Service (USPS) mail for up to 6 months after move-out. To arrange mail forwarding, contact a staff member. Although we are not required to accept packages from FedEx, UPS, DHL, or carriers other than USPS following your move, we can make arrangements to do so.

  29. Do you have a town car service I can use? +
  30. In New York City we have preferred vendors for town car service. See your front desk staff for details and pricing.

  31. Do you have a messenger or courier service I can use? +
  32. Yes, we have preferred vendors for messenger or courier services. See your front desk staff for details and pricing.

  33. Do you have a Federal Express account I can use? +
  34. Yes, you can use our FedEx account, including our corporate discount. See your front desk staff for details.

  35. Can I network to your printer? +
  36. Yes, when you are on our Internet connection—either WiFi or wired—you have access to our printer, and can send print jobs wirelessly. See your Operations Manager to have the driver installed on your computer.